Manage Autopay
What would you like to do?
Enroll online in BB&T Association Pay (ACH), click on the link provided above to enroll. Your homeowner’s association must be enrolled in our Online Payment System. (If your association isn’t enrolled, you’ll receive a pop-up message when you enter your payment information.)
Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement, or following the instructions in the generic enrollment form ( please click on the link above )
To update your account, use the Change Form ( please click on the link above )
To stop your automatic payment, use the Cancel Form ( please click on the link above )
Additional Information
I. Pay by mail
Mail your payment with coupon to:
BB&T
PO Box 628207
Orlando, FL 32862-8207
- Do not mail cash.
- You must include an Association Services coupon with every payment.
- Make checks payable to the legal name of your homeowners association.
- Write your Bill Pay Number (located on your payment coupon) on your check.
- Write “US Funds” on Canadian checks that are to be processed in US funds.
Please Note: Non-payment correspondence received by BB&T at this address may be destroyed. BB&T has no responsibility to forward any non-payment correspondence to your homeowners association. Please mail separately all non-payment correspondence to Anzen Group, LLC or homeowners association.
II. Pay with Bill Pay
Save time and money by scheduling your association payment through your bank’s bill pay service or other online payment bill pay processor. Please refer to your Association Services coupon book or statement for important instructions on using an online bill pay service. Ensure your online bill pay setup reflects the following:
Payee Name: Association Name
Payee Address: PO Box 628207, Orlando, FL 32862-8207
Payee Phone: 888-722-6669
Account Number: On each scheduled payment, use the bill pay account number that appears on your association payment coupon. Do not add any other letters, numbers or identifying words in the account number area.
Please note. When are online bill payments received? In most instances, payments are not received on the same day that funds are debited from your account. Depending upon the method of payment and delivery used by your bill pay provider, payments may take up to 5 business days or more to be posted to your association’s account. When using a bill pay service, it’s advisable to schedule payments for a date well in advance of the due date.
III. Pay automatically with Association Pay (ACH)
With BB&T Association Pay (ACH), you can have recurring payments debited directly from your checking or savings account held at any US financial institution.
Here’s how to get started:
- Enroll online in BB&T Association Pay (ACH) (opens in a new tab).
- Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement, or following the instructions in this generic enrollment form (PDF)
Please note. Manage your Association Pay:
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- To update your account, use the Change Form (PDF).
- To stop your automatic payment, use the Cancel Form (PDF).
- Download the Association Pay Deadline Calendar (PDF) to find the deadlines for setting up, changing or canceling the next payment.
IV. Pay now online
To make a one-time payment today, use the BB&T Online Payment System (opens in a new tab).
Your online payment options:
- Pay by debit or credit card with your Visa®, MasterCard®, American Express® or Discover® card. All debit cards issued by a US financial institution will incur a flat $4.95 convenience fee. All credit cards will incur a convenience fee of 2.95% of the payment transaction amount. The convenience fee incurred on debit cards issued by a non-US financial institution varies. Your exact convenience fee on all credit and debit card transactions will be displayed to you before you submit your payment.
- Pay by eCheck with a one-time electronic funds transfer by ACH debit from your checking or savings account from any US financial institution. No convenience fee is charged for payments made by eCheck.
V. Pay at a BB&T branch
BB&T has more than 2,100 branches to serve you. Take your Association Services coupon along with your payment to any BB&T location near you.
Need help finding a BB&T branch? Locate the nearest BB&T branch.
Association Services Payments: FAQ regarding Setting Up & Managing your Payment Options
Q: Do I need a BB&T account to sign up for Association Pay (ACH)? No, BB&T can debit any US bank automatically.
Q: How do I make online payments through BB&T Association Services? Your association is enrolled in the BB&T online payment system. Paying your association payment online is even easier through the BB&T online payment system. It’s easy for you to:
- Pay by credit or debit card—Visa®, MasterCard®, American Express® or Discover. All debit cards issued by a US financial institution will incur a flat $4.95 convenience fee. All credit cards will incur a convenience fee of 2.95% of the payment transaction amount. The convenience fee incurred on debit cards issued by a non-US financial institution varies. Your exact convenience fee on all credit and debit card transactions will be displayed to you before you submit your payment.
- Make a one-time payment by eCheck. eCheck is an electronic funds transfer by ACH debit from your checking or savings account at any US financial institution. No convenience fee is charged for payments made by eCheck.
Q: How do I set up automatic payments deducted from a checking or savings account? Making your payment by automatic debit directly from your US bank is easy and convenient. BB&T Association Pay (ACH) instructions can be found in your Association Services coupon book or statement.
Obtain an Association Pay enrollment form in one of several ways:
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- Your association is enrolled in the BB&T Online Payment System, so you can enroll online for Association Pay.
- Mail or fax the Association Pay enrollment form included in your Association Services coupon book or statement.
- Print this enrollment form to authorize automatic payments through BB.
Complete the enrollment form, attach a voided check and send it to:
BB&T Association Services
PO Box 2914
Largo, FL 33779-2914
Or fax it to: 866-297-8932
Q: How do I cancel or change my Association Pay (ACH)? Managing your Association Pay is easy. To update your account, print, complete and mail or fax the Change Form for BB&T Association Services online payments.
To stop your payment, print, complete and mail or fax the Cancel Form for BB&T Association Services online payments.
Please Note: BB&T Association Services must receive change or cancel requests by the 27th day of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.
Send your completed form by US mail:
BB&T Association Services
PO Box 2914
Largo, FL 33779-2914
Or fax it to: 866-297-8932
Q: I’m considering making my payments through an online bill pay service. What do I need to know? You’ll need to use the bill pay account number unique to your property address and payment obligation (located on your coupons).
Please Note: Using a bill pay service may delay payment processing. Make your payment well in advance of the due date. Please refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.
In most instances, payments received from a bill pay service aren’t processed on the same day that funds are debited from your account. Depending upon the method of payment and delivery used by your bill pay provider, payments may take up to 5 business days or more to be posted to your association’s account.
When using a bill pay service, it’s advisable to schedule payments for a date well in advance of the due date.